FAQ

What is the Maximum Data I can fit on my master disk ?

The maximum data recommended for your masters are:

CD Audio and CD-Rom
Audio: 79 Min. 40 Sec.
Data: 700Mb.

Mini Round CD
Audio: 23 min. 20 Sec.
Data: 205 MB

Mini DVD

Capacity : 1 GB

CD CARD
Audio: 3 min. 07 Sec.
Data: 27.4 MB

DVD 5 ( Single Layer)
4.7GB

DVD9 (Dual Layer)
8.5GB

While you may find you may be able to fit more than the maximum limits above onto a blank cd , note that technically this is out of Philips specifications and thus may impact on the copies being able to be recognised by Drives on playback. Hence ADM Solutions would reject masters that are greater than the above limits.

How Do I Supply a Master for DVD9 Dual Layer Replication ?

We can accept the following as masters for dual layered replication:

1. A Dual Layered Writable DVD Media ( DVD+R preferred or DVD-R).
2. Two Single Layered DVD-R Media. Disk 1 marked "L0" (layer 1) and Disk 2 marked "L1" ( layer 2 ). The layer change must be authored into the masters as well. Note it is recommended that this option is done by a professional DVD authoring studio.
3. Two DLT TAPES: Same principles as option (2) above. This option can only be done by a professional DVD authoring studio.

Do Wedding CD's breaking any laws?

Creating a wedding CD of you and your future spouses favourite songs for your guests seems like a great momento for your guests. However be aware you are technically breaching copyright laws. You will need to gain permission from the
copyright owners and performers before you can make copies of the songs.

To obtain permission please contact:

Contact : APRA / AMCOS
Ph: 02 9935 7900
http://www.amcos.com.au/

Can I add Copy Protection to my disk so it cant be copied?

A) Audio CD or CD-Rom

ADM Solutions do not provide any copy protection system for Audio CD or CD-ROM Replication. The only options available would be security measures that can be added to CD-ROM projects in the programming. These include PDF Security Measures, Serial Numbers for Software etc.

B) DVD

CSS Copy Protection is available to be added to your DVD Video Project. You will need to notify to us that you require this feature , and there may be additional charges applied.

We do not offer Copy protection for DVD-ROM Projects.

How do i set my artwork up and what program and files should i create artwork in?

We provide detailed Specification Sheets and general artwork guideines for your artwork preparation. We recommend you contact your account manager and request our artwork specification information be sent to you by email. It is highly recommended you do this before you start your artwork design, thus ensuring you don.t waste any time re-doing artwork.

Are Artwork Templates available for Paper Parts?

Yes, all paper parts are available as Adobe Illustrator Templates. For more complicated products that involve glueing (e.g Cardboard Sleeves, Disk Mailers and Tray Packs) actual Knife Die-Lines are available as .eps files so artwork can be prepared to exact size and specifications. To avoid delays in your job, contact your account manager for the correct template.
To identify the correct product, then please quote a "Quote Number" or if possible a "Product Code" so we can send you a specific artwork template to use.

Any CD-ROM Master Preperation Tips?

Helpful tips to consider when preparing your final CD Master:

1. Never use a Rewritable CD Media, these can not be used for Duplication or Mastering.
2. "Finalise" your disk. Ensure when you create your final burn, that you select "Close Disk" / "Finalise Disk" in your CD Burning Software. By not selecting this you are creating a "Multi-Session - Open" Disc, which we can not accept as a master.
3. Ensure the file name is correct and is limited to 13 characters, sometime your Burning software can truncate the name if you chose a large file name so please check this as we simply make an exact copy of your master, including the file name.
4. Never include your artwork on the same disk as the master, we make a 100% copy of your master , so the artwork will be copied as well.
5. If you require ADM Solutions to make any changes to the master , including file names then we will charge you and need to send you a copy for final testing. Therefore make sure you have thoroughly tested your master disk.
6. CD-ROM Masters must be supplied on a CD Writable Media , NOT DVD-R Media.

CD-Audio Master Preperation Tips?

1. Burn the final master at low speed , 8 x maximum.
2. Do not exceed 79 min , 10 seconds in length.

Are ISO IMAGE Files accepted as a Master Disk?

Yes, we can accept .ISO image files as masters for both CD-ROM and DVD Projects, but not for CD Audio Projects.
However, if you do so , it is very important you let us know that the master is a .ISO file and we will need to uncompress it to burn your final master.
This is very important to avoid us just copying the iso file itself, which is not what you want.

DVD Projects - we can also accept DDP2.0 files as masters for DVD-5 and DVD9 Replication Projects.

What Speed should I use to burn my master CD or DVD?

Generally the answer to this is the lowest speed , the better!.
As a guide we recommend:

Audio CD - 8 X MAXIMUM
CD-ROM - 16 x MAXIMUM
DVD-ROM/VIDEO - 4 x MAX

DVD Video Master Preparation Tips?

To check your final DVD video master is ready for replication/ duplication , then view the file structure of your disk.
In the root directory of the disk you should find 2 folders:

Folder 1 : "AUDIO_TS" (Often this folder may be empty, this is not unusual & this file is still required)

Folder 2 : "VIDEO_TS"

No other folders should be in the root directory if your DVD is VIDEO ONLY. If there is a DVD-ROM component as well as video then there will be other Folders. However if your DVD is VIDEO , then there should only be these 2 folders.

What payment options are accepted by ADM Solutions?

1. Direct Deposit to our bank account.
2. Company or Bank Cheque.
3. Cash
4. Acceptable Credit Cards - Visa , MasterCard and Amex (Additional Charges may apply for credit card payment)

Can you create my Master CD for me and what does this cost ?

Yes we can assist with master creation , cost Is depended upon your requirements.
Contact us to discuss your requirements and we will provide a quotation for the work.

What Process is used to label a disk ? What are the differences between the methods?

For a full list of labeling methods - see our “ADM Solutions Labelling Methods” Fact Sheet.

I need my job finished in 2 days and its for 500 , can you do this short turnaround?

Our motto is “your deadline is our bottom line” , and we believe we can make any deadline. However , often this will involve extra charges for a variety of reasons , so if you have been quoted prior then we will need to re-quote for the urgent lead time price. The main consideration is that you give us enough notice so we can plan your project requirements and make your important deadline.

What files do you accept for artwork?

The short answer is every professional graphic design program in PC or MAC.
We have a detailed “Artwork Guidelines” Fact Sheet with all information in detail.
For a copy email us at design@admsolutions.som.au and request our “Artwork Guideline”.

What files do you NOT Accept?

- Any Disk Burning Art Program eg “Nero” etc.
- Word , Excel , Powerpoint Files.
- Low Resolution JPEG Files.

Can you deliver my job internationally?

Yes, we have accounts with FED-EX , DHL and Australia Post to send your project internationally. In addition we can save you freight costs by manufacturing your project in Asia via our manufacturing partners in Asia, this will save you considerable amounts depending on your final location.

I am based in South Australia , how long will it take for my project to arrive?

Our preferred carrier is TNT for interstate deliveries Our clients can pick from the following services:

Overnight 1st Class ( Delivered before 11am)

This service is a premium service and will need to be quoted seperatley. Some remote locations will be 2 days delivery as overnight is not available. Check with your account manager if this is freight option is available.

Overnight Road Express

The default service we would quote , generally is delivered in 2 days.
WA clients – 3 days.
NT clients – 5 days.

Can I use ReWritable DVD’s or CD’s to duplicate with ?

No we can not print on or use rewritable media to duplicate your cd or dvd project.

What is the difference between “DVD+R” and “DVD-R”

These are the 2 DVD Media formats available for use for DVD Duplication. As a default ADM Solutions uses “DVD-R” media, however both formats can be used. You will need to request “+” R media if you require it.

Both formats are accepted as Masters.

For “Dual Layered” DVD Media – we only accept “+R” media.

Will I have any problem with DVD Playback using “DVD+R” or “DVD-R” Media ?

Facts are:

1. “DVD-R” Media will only play in DVD Drives that are compatible with this format.
2. “DVD+R” Media will also only play in DVD Drive that are compatible with this format.
3. All drives manufactured in the last 5 years will accept both formats.
4. Overall 90% of drives will read both formats.

Hence you may have some playback issues with DVD Projects duplicated on DVD Media. As an estimate they will play in 90% of all drives and in reality we find that this is not a major issue, however you should be aware that it may occur in under 10% of cases.
To avoid this 10% chance , then you can “replicate” your disk which will eliminate this issue as replicated disks are platform independent.